Provision of information that clarifies
what the supervisor wants or why. It may consist of facts, reasoning or
know-how. An "irrational" variant can resemble humoring.
“If you don’t show up on time, it makes life tougher on me and the
rest of the crew here. We are faced with either sitting on our hands
until you come or going out there one picker short.”
you use the same towel on different animals, it could easily pass disease
from one to the other. That hurts our cows, our production, and our
chances of staying in business.”
have to prune above the second node to optimize vine vigor as well as next
year’s growth. And if you
leave too much, we’ll get a lousy crop next year.”
rationally provided, usually expresses respect and opens discussion.
It can be a simple fix for problems caused by workers not knowing
what, why, or how. If lack of
information or understanding is not the issue, however, explanation is not
a good remedy. Explanations
that are not needed are often taken as condescending.
If needed but ineffectively provided, they frustrate both giver and
Work situations where this
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