Problem Solving



Presentation of an undesirable behavior or condition as a problem to be jointly solved. Usually by opening with a question, supervisor engages worker in discussion of the problem and search for a solution. It often includes or leads to some explanation, in both directions.
 
Ex.: If we keep up this pace it will take us 6 days to pack and ship what the boss has budgeted only 4 for.  What can we do about it?

That spray rig has to get cleaned now, or the work wont get started early enough tomorrow morning.  Why is it that you wont give me a hand?

I know that its hot and that you can still pull more than your load with a couple of beers in you.  But if I let you drink on break, others would badger me for the same privilege.  How can we quench your thirst without inciting a riot around here?

Pros & Cons
Problem solving generally shows respect for the employee and initiates conversation likely to yield ideas, commitment, or both.  It puts the supervisor and worker on the same side of things.  This approach can lead to time-consuming discussion, however.  It is a waste of effort where relationships are already too sour or either party is incapable of constructive dialogue.

Work situations where this 
response is demonstrated:

Conflict Between Workers

Insubordination

 


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