Nine sets of brief vignettes that
illustrate approaches to one-on-one communication in problem
situations can be accessed from the links below. These
approaches are described in Chapter 6, pp. 210-214 as different "types of response."
Each of the nine sets includes
one scene showing an apparent personnel problem and three
scenes showing different supervisory responses to it. Taken
together, the responses form a typology of nine approaches.
Names of the three responses shown for each respective
situation are in italics here.
The
online clips are viewed with Windows MediaPlayer. Follow
this link to download a free copy of the MediaPlayer
application or plugin for your browser. Each
scene is available in three versions, of quality and file size
appropriate for delivery through a modem connection (Mod), a
LAN, or a CD. A fourth version is available in MP4 format (MP4). |
|
Opening Credits -
Mod|LAN|CD|MP4
Tardiness
- a picker arrives in the
orchard where the crew is well into its work.
--
Mod|LAN|CD|MP4
Avoidance --
Mod|LAN|CD|MP4
Specific Warning --
Mod|LAN|CD|MP4
Explanation --
Mod|LAN|CD|MP4
Slow Work
- a cow feeder pitches
hay as if it were lead. --
Mod|LAN|CD|MP4
Vague threat --
Mod|LAN|CD|MP4
Humoring --
Mod|LAN|CD|MP4
Problem solving --
Mod |LAN
|CD|MP4
Inebriation
- a
field crop irrigator
is clearly under the influence. --
Mod|LAN|CD|MP4
Imposition of Penalty --
Mod|LAN|CD|MP4
Appeal to Values --
Mod|LAN|CD|MP4
Emphasizing Authority --
Mod|LAN|CD|MP4
Poor Quality Work
- a picker is filling the bin with
rotten fruit, leaves, sticks, etc.
--
Mod|LAN|CD|MP4
Vague Threat --
Mod|LAN
|CD|MP4
Emphasizing Authority --
Mod|LAN|CD|MP4
Explanation --
Mod|LAN|CD|MP4
Theft
- the
new mechanic seems to have
lifted a pneumatic drill from the shop.
--
Mod|LAN|CD|MP4
Avoidance
--
Mod|LAN|CD|MP4
Imposition of Penalty --
Mod|LAN|CD|MP4
Appeal
to Values --
Mod|LAN|CD|MP4
Conflict Between Workers
- two pickers on the same tree are at
each other. --
Mod|LAN|CD|MP4
Specific Warning
--
Mod|LAN
|CD|MP4
Humoring
--
Mod|LAN|CD|MP4
Problem Solving
--
Mod|LAN|CD|MP4
Insubordination
- a
machine operator
refuses to perform an assigned task. --
Mod|LAN|CD|MP4
Emphasizing Authority
--
Mod|LAN|CD|MP4
Imposition of Penalty (1)
--
Mod|LAN|CD|MP4
Imposition of Penalty (2) --
Mod|LAN|CD|MP4
Problem Solving --
Mod|LAN|CD|MP4
Sleeping on the Job
- the
field man is
dozing under a tractor. --
Mod|LAN|CD|MP4
Imposition of Penalty
--
Mod|LAN|CD|MP4
Humoring --
Mod|LAN|CD|MP4
Explanation --
Mod|LAN|CD|MP4
Careless Work
- a
milker wipes a few
cows with the same paper towel. --
Mod|LAN|CD|MP4
Avoidance
--
Mod|LAN|CD|MP4
Specific Warning --
Mod|LAN|CD|MP4
Explanation --
Mod|LAN|CD|MP4
|
|
Please note:
Although these vignettes have been used to support discussion
in training workshops, supervisory development sessions,
company staff meetings, and even employee selection
interviews, they do not stand alone to make for "plug and
play" instruction. Many ideas that they can help convey are
presented in a trio of articles,
"Rules and Reason for Managing Farm Personnel" (parts 1, 2,
and 3), from which parts of Chapters 5 and 6 were
adapted. The articles do not advocate any model of correct
supervisory behavior. They aim to build (1) familiarity with
distinctions among response options, (2) recognition of
situational factors that affect the appropriateness of each
response, and (3) understanding of how management practices
upstream may lead to problems. |
|
|
These video segments have been prepared for
internet distribution by J. Hewlett and R. Weigel as a service to the Western
Management and Marketing Extension Committee, 2001. The original source of the
vignettes is a videotape produced in 1987 by H. Rosenberg, E. Agundez, G.
Billikopf, K. Francisco, J. Grant, and J. Mamer, of the Agricultural Personnel
Management Program, University of California.
|